password problem at the initial setup through the app

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murat germen
 

Posts: 1
Joined: Tue May 31, 2022 8:15 am

password problem at the initial setup through the app

Post by murat germen »

dear all,

i turned the polaris on for the very first time, in order to reach the device the app wants me to enter a password, which i never set. when i choose "i forgot" option it asks my birth date and when i enter my birth date it says "wrong answer".

any idea about how to solve this problem?

all the best, murat germen.
Sockeye
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Re: password problem at the initial setup through the app

Post by Sockeye »

Did you try to leave it blank? It is initially blank and I chose "do not ask me again"
gyorigabor
 

Posts: 1
Joined: Mon Jan 31, 2022 12:52 pm

Re: password problem at the initial setup through the app

Post by gyorigabor »

I am having the same issue as murat. If I leave it blank, it says "Password Can't Be Empty"
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